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How topup77 Collects, Uses and Protects Your Personal Data

When you open an account with us, we collect certain personal details to keep your wallet and transactions running smoothly — whether you top up via Touch 'n Go eWallet, Boost, or GrabPay.

Account data handled with careLocal payment rails covered — Touch 'n Go eWallet, Boost, GrabPayYou can request, update or delete your dataNo data sold to third partiesAccess where local law permits

Explore the Lobby Read FAQ

What We Collect and Why It Matters

topup77 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register, we collect your name, email address, contact number, and the payment method you link to your account — which may include your Touch 'n Go eWallet, Boost, or GrabPay account identifier. We also log device and session data (browser type, IP address, pages

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visited) to detect unusual activity and protect your account from unauthorised access. Transaction records tied to DuitNow or FPX transfers are retained to reconcile your deposit and withdrawal history accurately. We do not collect more than we need. Data is used to operate your account, process
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your transactions, respond to support queries, and where you have opted in, to send you account-relevant updates. We may share data with payment processors and fraud-detection partners only to the extent needed to complete a transaction or investigate a dispute. We do not sell personal data
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to advertisers or unrelated third parties. Availability of our services depends on local law and is accessible where local law permits. Players in Seremban accessing the platform via mobile will find that our data practices apply equally regardless of device type.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Privacy

If you have a question about how your data is handled, want to request a copy of what we hold, or need to update details linked to your account wallet, our support team is the right starting point. You can reach us through live chat on the platform, by email, or via our Telegram channel. We aim to acknowledge privacy-related requests within one business day and resolve them as quickly as the nature of the request allows.

Live Chat Start a live chat session from your account dashboard at any time. Describe your privacy concern and our team will handle it directly without passing you around.

Email Support Send your data request or privacy query to our support email. Include your registered account name so we can locate your records and respond accurately.

Telegram Channel Our Telegram support handle is available for account and privacy questions. It is monitored regularly and suited to quick follow-up exchanges about your data.

HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies, Security and Retention at topup77

We apply SSL encryption across all account and payment pages so that data moving between your device and our servers cannot be read in transit. Cookies on our platform serve two purposes: keeping your session active so you stay logged in while browsing the lobby, and collecting anonymised analytics that help us improve page load times and navigation. You can adjust cookie preferences through your browser settings at any time. We retain account data for as long as your account remains active and for a defined period thereafter to meet financial record-keeping requirements — after which it is securely deleted.

SSL Encryption Every page that handles your account details or payment data runs on SSL. This applies whether you are on mobile accessing via Touch 'n Go eWallet or on desktop completing a DuitNow transfer.

Cookie Management We use session cookies to keep you logged in and analytics cookies to measure page performance. You control both through your browser settings — disabling analytics cookies does not affect account access.

Data Retention Policy Account and transaction records are kept for the period required by our financial obligations. When that period ends, data is removed from active systems and scheduled for secure deletion.

Your Right to Access and Correct You can ask us what data we hold, request corrections to inaccurate details, or ask us to delete your account data. Submit requests through live chat or email and we will respond within one business day.

Privacy Policy Questions We Hear Most Often

Below are the questions we get most often about how topup77 handles personal data, what rights you hold, and how to act on them. If your question is not covered here, reach out through live chat or email and we will respond directly.

We collect your name, email address, phone number and the payment method you register — such as your Touch 'n Go eWallet or GrabPay identifier. Device and session data are also logged for security purposes.

We share data only with payment processors (such as those handling Boost or DuitNow transactions) and fraud-detection partners, strictly to complete transactions or resolve disputes. We do not sell your data.

Start a live chat or send an email to our support team with your registered account name. We will compile what we hold and send it to your registered email address within a reasonable timeframe.

Yes. You can request deletion through live chat or email. We will action it once any legally required retention period for your transaction history has been satisfied, then confirm deletion to you.

We use session cookies to keep you logged in and analytics cookies to measure site performance. You can disable analytics cookies in your browser settings without affecting your ability to access your account.

Yes. The same data practices apply whether you reach us on a mobile device or desktop. Your account wallet data, including any linked Touch 'n Go eWallet or GrabPay details, is protected identically on both.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How topup77 Collects, Uses and Protects Your Personal Data

How to Contact Us About Your Privacy

Data Handling, Cookies, Security and Retention at topup77

Privacy Policy Questions We Hear Most Often

01 What personal data does topup77 collect when I open an account?

02 Does topup77 share my data with third parties?

03 How can I request a copy of the data topup77 holds about me?

04 Can I ask topup77 to delete my personal data?

05 How does topup77 use cookies and can I turn them off?

06 Is this privacy policy the same for mobile access as for desktop?

Privacy Policy

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